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Braiin expands RADIUS CCaaS platform with Force AI orchestration layer targeting $56.9B market
BRAIBraiin Ltd
Braiin Limited announced a major expansion of its RADIUS contact center as a service (CCaaS) platform, launching Force AI, a unified AI orchestration layer that supports multiple large language models without vendor lock-in. The upgrade introduces three modules: AI Engage for autonomous customer interactions, AI Assist for human agent co-piloting, and AI Insight for analytics. Braiin states the global contact center software market is estimated at USD 56.9 billion in 2026. The expanded capabilities are available globally across cloud, on-premises, and hybrid environments. Braiin Limited operates as a global applied AI platform company providing customer experience solutions, AgTech, PropTech, and living infrastructure.