Mergers & Acquisitions ·
Five9 agrees to acquire Level AI for $325M in cash to expand AI capabilities
FIVNFive9, Inc.
Five9 entered into a definitive merger agreement to acquire Level AI, an AI-native customer experience platform, for approximately $325 million in cash. The transaction was unanimously approved by Five9's Board of Directors and is expected to close in 2026, subject to customary closing conditions. Level AI will become a wholly owned subsidiary, augmenting Five9's Genius CX Platform with native AI applications designed to improve agent performance and automate customer interactions across voice and digital channels. The company operates in the cloud-based contact center software industry.