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NiCE named a Leader in Gartner Magic Quadrant for CCaaS and IDC MarketScape
NCSYFNICE Ltd.
NICE Ltd. announced it has been positioned as a Leader in the 2026 Gartner Magic Quadrant for Contact Center as a Service, placing furthest for Completeness of Vision among providers. The company was also named a Leader in the IDC MarketScape for Worldwide Agentic Contact Center-as-a-Service Platforms. These recognitions highlight NiCE's unified CX AI platform capabilities, including human-AI collaboration and governed knowledge management. The filings underscore the strength of its strategy to operationalize agentic AI across the customer journey following the acquisition of NiCE Cognigy. NICE Ltd. develops AI-powered platforms for customer experience automation and compliance.