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Prudential Japan publishes misconduct investigation report, details structural reforms
PFHPrudential Financial Inc
Prudential Financial's Japanese subsidiary published the full Special Investigation Committee report on past sales employee misconduct and outlined comprehensive remediation measures. The company is overhauling its agency structure from 139 to 40-50 units, revising compensation to emphasize long-term retention, and establishing independent sales oversight roles. Reimbursement progress shows 492 of 498 initially identified customers have been resolved, with an additional 329 cases approved for payment totaling approximately $17 million in yen-equivalent claims. The firm is also suspending new business recruitment until the new governance framework proves effective. Prudential Financial operates as a diversified financial services company providing insurance and asset management products.