Otis Worldwide Corporation is the world's leading elevator and escalator manufacturing, installation, service, and modernization company, operating in over 200 countries and territories with a direct physical presence in more than 70 countries 1. The company's business is organized into two segments: New Equipment and Service. The industry is highly competitive, with hundreds of participants offering New Equipment solutions and several thousand offering maintenance and service solutions globally 2. Major global competitors include KONE Oyj, Schindler Group, and TK Elevator, with independent service providers also being significant competitors in the Service segment 3. Otis believes its global presence, local relationships, and track record in complex solutions contribute to its brand, reputation, and competitive position 4.
Otis generates revenue through its core business model of designing, manufacturing, selling, installing, and servicing elevators, escalators, and moving walkways. The Service segment, which includes maintenance, repair, and modernization, represents a significant portion of recurring income. Customers for New Equipment include real estate and building developers, general contractors, and government agencies for infrastructure projects 5. Service customers typically comprise building owners, facility managers, housing associations, and government agencies 6. The company aims to grow its maintenance portfolio by converting newly installed units into service contracts, prospecting new units, and through acquisitions 7.
The New Equipment segment contributed 35% of net sales and 9% of segment operating profit in 2025 8. This segment designs, manufactures, sells, and installs passenger and freight elevators, escalators, and moving walkways for various projects 9. Key elevator platforms include Gen2, Gen3, Gen360, and SkyRise 10. The Gen2 platform has sold over one million units since its 2000 launch 11. The Gen3 platform enhances Gen2 with Otis ONE IoT connectivity and additional safety features 12. Gen360 offers increased reliability, reduced entrapment potential, and remote diagnostic capabilities through 360-degree cameras 13. SkyRise is designed for taller, high-rise buildings 14. Escalators and moving walkways are also offered, featuring smart design for sustainability and passenger safety 15.
The Service segment contributed 65% of net sales and 91% of segment operating profit in 2025 16. This segment performs maintenance and repair services for approximately 2.5 million units globally, including Otis and other manufacturers' equipment, and provides modernization services 17. Maintenance offerings range from basic inspections to comprehensive component replacement coverage 18. Modernization solutions enhance operational performance, improve building functionality, and support sustainable systems, ranging from aesthetic upgrades to complex sub-system replacements 19. Otis ONE, the company's cloud-based IoT technology, continuously monitors equipment health for proactive and predictive maintenance 20. As of December 31, 2025, approximately 1.1 million units of the global portfolio are connected 21.
For the fiscal year ended December 31, 2025, Otis reported total net sales of $14,431 million 22, with product sales at $4,989 million 23 and service sales at $9,442 million 24. The cost of products sold was $4,182 million 25, and the cost of services sold was $5,879 million 26. Gross profit amounted to $4,370 million 27, resulting in a gross margin percentage of 30.3% 28. Operating profit was $2,133 million 29, yielding an operating margin of 14.8% 30. Net income attributable to Otis Worldwide Corporation was $1,384 million 31, with diluted earnings per share of $3.50 32 and basic earnings per share of $3.52 33. Net cash flows provided by operating activities were $1,596 million 34. As of December 31, 2025, cash and cash equivalents totaled $1,096 million 35, total debt was $7,956 million 36, and net debt was $6,860 million 37.
Comparing 2025 to 2024, total net sales increased by 1% 38. This was driven by a 5% 39 increase in Service organic sales, offset by a (7)% 40 decrease in New Equipment organic sales, with foreign currency translation contributing 1% 41 to the total change. Gross margin percentage increased by 40 basis points 42 to 30.3% 43, primarily due to the shift in sales mix towards Service and benefits from productivity, partially offset by inflationary pressures 44. New Equipment net sales decreased by $(378) million 45, or (7)% 46, while Service net sales increased by $548 million 47, or 6% 48. New Equipment operating profit decreased by $(89) million 49, and its operating margin decreased by 130 basis points 50. Service operating profit increased by $189 million 51, and its operating margin increased by 50 basis points 52. Selling, general and administrative expenses increased by $118 million 53, driven by higher restructuring costs, annual wage increases, and foreign exchange impacts, partially offset by UpLift savings 54.
During 2025, Otis continued its UpLift program, incurring $76 million 55 in restructuring costs and $69 million 56 in transformation costs, primarily for consultants and third-party service providers 57. Total UpLift costs incurred to date are $282 million 58, comprising $132 million 59 in restructuring costs and $150 million 60 in transformation costs. The company also incurred $54 million 61 in other restructuring costs, including $36 million 62 related to 2025 actions and $18 million 63 related to 2024 actions. In October 2025, Otis acquired all outstanding shares of Otis Electric Elevator Company Limited from the noncontrolling shareholder for approximately $215 million 64, consisting of $80 million 65 in cash and $135 million 66 from borrowings, making Otis Electric 100% owned by Otis China and its subsidiary 67. The company also recorded $70 million 68 in Separation-related adjustments and $21 million 69 in litigation-related settlement costs 70.
Otis has not provided formal specific revenue, margin, or EPS guidance for the upcoming period in the filing. However, the company expects to continue to innovate and expand its digital ecosystem and suite of digital solutions for both existing service portfolio customers and new equipment shipments from its factories in 2026 71. The company anticipates a similar impact of approximately $20 million 72 from new tariffs in 2026 as experienced in 2025 73.
A major growth vector for Otis is the advancement of digitalization, particularly through its Otis ONE cloud-based IoT technology 74. This technology is designed to continuously monitor equipment health and performance in real time, providing proactive, predictive, and transparent information to technicians and customers 75. It expands predictive and remote maintenance capabilities to support improved elevator up-time and service productivity 76. Otis also offers additional technology and multimedia options, such as the eView In-Car Display for customizable infotainment and emergency connection to OTISLINE 77, the Compass 360 Destination Management System to optimize traffic flow in buildings 78, and the eCall Plus Smartphone App for remote elevator summoning 79. These digital solutions are often incorporated as optional upgrades on maintenance contracts 80.
Operationally, Otis expects to incur trailing restructuring costs of $18 million 81 in 2026 related to its UpLift program, which aims to generate approximately $200 million 82 in annual run-rate savings 83. The UpLift program's total restructuring and other incremental costs are approximately $300 million 84. For other restructuring actions, the company expects to complete the majority of remaining actions initiated in 2025 and 2024 in 2026 85, with expected total costs of $94 million 86 and remaining costs to incur of $16 million 87. These actions are generally expected to achieve annual recurring savings within two years of initiation, including $33 million 88 for 2025 actions and $27 million 89 for 2024 actions 90. The reorganization of operations in China, announced in January 2025, is substantially completed as of December 31, 2025, and resulted in approximately $30 million 91 in restructuring actions 92.
Regarding capital allocation, research and development (R&D) expense was $152 million 93 in 2025, representing 1.1% 94 of net sales. Additionally, investments in digital and strategic initiatives amounted to $45 million 95, bringing the combined R&D and digital/strategic initiatives to 1.4% 96 of net sales in 2025 97. Capital expenditures were $152 million 98 in 2025. The Board of Directors approved a new share repurchase program on January 16, 2025, for up to $2.0 billion 99 of Common Stock, with approximately $1.3 billion 100 remaining as of December 31, 2025 101. In 2025, the company repurchased 8.6 million 102 shares for approximately $800 million 103. Dividends declared per Common Share were $1.65 104 in 2025. Otis expects to make total contributions of approximately $45 million 105 to its global defined benefit pension plans in 2026 106. The estimated future amortization of intangible assets for 2026 is $46 million 107. Total purchase obligations as of December 31, 2025, were $1,427 million 108, with $645 million 109 due in 2026 110. Other long-term liabilities totaled $140 million 111, with $41 million 112 due in 2026 113.
Management explicitly flagged that global macroeconomic conditions, including inflationary pressures, high interest rates, tighter credit conditions, and changes in global trade policies (including higher tariffs), could continue to impact the business in 2026 114. These impacts could include higher costs of products and services due to tariffs, affecting customer demand across new equipment, maintenance, repair, and modernization businesses, leading to customer liquidity constraints, cancellations or delays of orders, and supplier liquidity or capacity constraints 115. The ongoing conflicts between Russia and Ukraine and instability in the Middle East also present risks, potentially leading to increased costs, commodity availability constraints, supply chain disruptions, decreased business spending, cyber-incidents, and adverse changes in international trade policies 116.
Management's message to shareholders emphasizes a commitment to transforming the operating model through the UpLift program, which aims to generate approximately $200 million 129 in annual run-rate savings 130, despite incurring total restructuring and other incremental costs of approximately $300 million 131, including $18 million 132 in trailing restructuring costs expected in 2026 133. They highlight the importance of innovation and expanding the digital ecosystem, with plans to continue innovating and expanding digital solutions for both existing service portfolio customers and new equipment shipments in 2026 134. Strategic priorities include sustaining New Equipment growth, accelerating Service portfolio growth, delivering modernization value, advancing the digitalization of Otis, and focusing and empowering the organization 135. Management acknowledges potential impacts from global macroeconomic conditions, including approximately $20 million 136 in tariff impacts in 2025 and a similar impact anticipated in 2026 137, but does not expect significant impacts to capital and financial resources based on available liquidity 138. The company's capital allocation strategy includes a share repurchase program for up to $2.0 billion 139 of Common Stock, with $1.3 billion 140 remaining as of December 31, 2025 141, and a declared dividend of $1.65 142 per Common Share in 2025 143.
Otis faces material risks from global economic conditions, including inflationary pressures, high interest rates, and tighter credit conditions, which can increase operating costs and affect customer demand and liquidity, potentially leading to order cancellations or delays 117. Geopolitical conflicts, such as the ongoing conflicts between Russia and Ukraine and instability in the Middle East, create macroeconomic uncertainty, increasing costs, constraining commodity availability, disrupting supply chains, and potentially leading to cyberattacks or adverse changes in trade policies 118. The company relies on a diverse network of suppliers, and significant shortages, capacity constraints, production disruptions, or price increases, particularly for raw materials like steel, could increase operating costs and impact competitive positions 119. International operations, which generated approximately 71% of net sales in 2025 120, expose Otis to risks from fluctuations in foreign currency exchange rates, changes in local government policies, and economic instability in emerging markets, including China, which is the largest end market for new equipment sales 121. The company is subject to various litigation and compliance risks, including product safety, intellectual property, contract claims, environmental matters, competition laws, and anti-corruption laws like the FCPA 122. The estimated range of total liabilities for asbestos-related claims through 2059 is approximately $11 million to $31 million 123, with $11 million 124 accrued as of December 31, 2025 125. Information security, data privacy, and identity protection are critical, as cyberattacks or security breaches could compromise data, disrupt operations, and lead to significant costs or reputational harm 126. The company's debt levels, totaling $7,956 million 127 as of December 31, 2025, could require significant cash flow for debt service, reducing funds available for other purposes 128.
Analysis on 5/18/2026