Freshworks Inc. reported second quarter 2026 financial results on August 4, 2026, achieving total revenues of $237.4 million, a 16% year-over-year increase. The company recorded its first GAAP profitable quarter in 2026 with net income of $3.2 million and diluted EPS of $0.01. Operating expenses included $7.0 million in restructuring charges related to a plan announced in May 2026, which is now substantially complete. Management raised full-year revenue guidance to $963.5–$966.5 million and non-GAAP net income per share to $0.66–$0.68. The company also appointed Ryan Manning as Chief Product and Technology Officer. Freshworks Inc. operates in the software industry, providing an AI-powered unified service operations platform for customer and employee service.

Freshworks Inc. announced on July 28, 2026, that Ryan Manning has been appointed as Chief Product and Technology Officer, effective August 10, 2026. In this role, Mr. Manning will oversee the company's global product and engineering functions. This executive appointment is a material event as it involves a key leadership hire with a specified start date. Freshworks Inc. operates in the software industry, providing customer engagement and employee experience software solutions.